Fleet Telemetry & SLA Status

Bonafide Robotics operates under strict contractual uptime agreements backed by real-time remote telemetry. We publish aggregated fleet reliability, mean-time-to-repair, and safety records transparently.

Active Commercial Fleet

214

Units in commercial production

Trailing 90-Day SLA Uptime

99.42%

Contractual SLA threshold: 99.40%

Autonomous Hours Logged

1,842,910

Total safe operating hours

Mean Time to Remote Resolution

14.8m

Avg remote NOC remediation time

Zero-Lost-Time Safety Record

624 Days

Consecutive zero-incident days

Subsystem Availability (Trailing 30 Days)

POLLING FREQUENCY: 100 HZ

CLASS AMR-2 Mobile Fleet Core

LiDAR SLAM spatial routing, multi-robot obstacle negotiation, automated dock-charging cycles.

Operational

99.82% uptime

CLASS PA-6 End-of-Line Palletizing Cells

Kinematic trajectory pathing, vacuum sensor decay monitoring, pallet conveyor I/O handshake.

Operational

99.64% uptime

CLASS CB-1 Machine Tending Arm Units

Plex & Okuma CNC M-code interlocks, dual pneumatic gripper pressure telemetry, force-limiting safety.

Operational

99.51% uptime

BonafideR Edge Gateway & Local Broker

On-premise containerized Docker/K8s broker. Manhattan, SAP, Blue Yonder REST/gRPC bridge. Median latency: 3.8ms.

Operational

99.99% uptime

Remote Operations Fleet NOC & Anomaly Inference

24/7 continuous 100 Hz kinematic telemetry stream ingestion, motor current FFT vibration modeling.

Operational

100.0% uptime

Recent Proactive Servicing & Telemetry Actions

How BonafideR's remote operations center catches component fatigue before production halts.

LIVE AUDIT FEED

Timestamp	Facility / Site	Cell / Unit	Telemetry Event & Remediation	Facility Impact	Status
Today · 02:30 AM EST	Columbus, OH (Omnichannel 3PL)	AMR-2 #084	Proactive joint harmonic current drift flagged (+3.2%). Scheduled technician modular actuator swap during third shift.	0 min line downtime	Resolved
Yesterday · 04:15 PM PST	Fresno, CA (Food Packaging)	PA-6 #019	Vacuum gripper sensor decay threshold warning. Slip-sheet suction cup replaced during planned 15-min sanitation cycle.	0 min line downtime	Resolved
3 days ago · 11:45 PM EST	Detroit, MI (Automotive CNC)	CB-1 #007	CNC door microswitch debounce latency detected via edge gateway. Microswitch calibrated remotely via firmware patch.	0 min line downtime	Resolved
6 days ago · 09:20 AM CST	Louisville, KY (Folding Carton)	AMR-2 #112	LiDAR optical lens dust accumulation advisory. Autonomous re-route to maintenance bay for 3-minute ultrasonic lens clean.	0 min line downtime	Resolved

Contractual SLA Guarantee & Service Credits

We do not ask customers to trust marketing promises. Every BonafideR Master Services Agreement (MSA) includes a formal 99.4% uptime guarantee backed by automatic subscription credit penalties.

Request Sample SLA & MSA Agreement →

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99.4% Availability Threshold: If trailing monthly uptime falls below 99.4%, a 15% credit is automatically credited to the next monthly invoice.
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15-Minute NOC Remote Response: Dedicated remote robotics engineers respond to kinematic telemetry alerts within 15 minutes 24/7/365.
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4-Hour On-Site Technician Dispatch: For any physical actuator or sensor anomaly requiring on-site replacement, technicians arrive within 4 hours.
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$0 Spare Parts Liability: 100% of bearings, motors, sensors, pneumatic lines, and compute boards are replaced without customer invoicing.